Privacy Policy

Welcome to QBet Casino UK (“we,” “us,” “our”). Your privacy is paramount to us. This Privacy Policy explains how we collect, use, store, process, and share your personal information when you access or use our website q-bet-casino.co.uk and related services. By using our platform, you consent to the practices described herein. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

QBet Casino UK, registered and operating under UK law, is the controller responsible for your personal data. For any privacy-related enquiries, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect various types of personal data necessary to provide and improve our services, including but not limited to:

  • Full name
  • Email address
  • Contact telephone number
  • Residential address
  • Date of birth and gender
  • IP address and geolocation data
  • Device and browser information
  • Account registration and profile details
  • Deposit, withdrawal, and transaction history
  • Communication records, including chats and emails
  • Identity verification documents (e.g., passport, driving licence)
  • Special category data you voluntarily provide (e.g., health information for responsible gambling)
  • Data from third-party sources for fraud prevention and compliance

3. How We Use Your Information

Your personal data is processed to:

  • Create, manage, and secure your account
  • Verify your identity and age in compliance with UK Gambling Commission regulations
  • Process deposits, withdrawals, and payments
  • Fulfil our legal and regulatory obligations, including anti-money laundering (AML) and safer gambling duties
  • Provide customer support and respond to enquiries
  • Send important service-related notifications
  • Run promotions, loyalty schemes, and competitions, subject to your consent
  • Personalise your experience and tailor offers
  • Conduct market research and improve our services
  • Detect, prevent, and investigate fraud, security threats, and other unlawful activities
  • Compile anonymised statistics and reports for internal use

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your data based on one or more of the following lawful grounds:

  • Your explicit consent, where required
  • Performance of a contract (e.g., providing you with gambling services)
  • Compliance with legal and regulatory obligations
  • Our legitimate interests, such as improving services and preventing fraud, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes set out above and to comply with applicable laws. Typically, data is kept for up to five years following account closure or last activity, unless a longer retention period is mandated by law or regulatory requirements (e.g., ongoing investigations or self-exclusion records).

6. Marketing Communications

We may send you marketing messages about our products and selected third-party offers only if you have given your explicit consent. You can withdraw or modify your marketing preferences at any time via your account settings or by using the unsubscribe links in our communications.

7. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to:

  • Ensure website functionality and security
  • Remember your preferences such as language and currency
  • Analyse site traffic and user behaviour for performance improvements
  • Deliver personalised advertising based on your interests

You can manage or disable cookies through your browser settings; however, please note that some cookies are essential for the site to operate correctly.

8. Sharing and International Transfers of Data

We may share your personal data with:

  • Trusted service providers (e.g., payment processors, software vendors, hosting providers)
  • Regulatory bodies such as the UK Gambling Commission
  • Law enforcement agencies when required by law
  • Fraud prevention and credit reference agencies
  • Companies within our corporate group for administrative purposes
  • Third parties you authorise us to share data with

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your privacy rights.

9. How We Protect Your Data

We implement robust technical and organisational measures, including encryption, firewalls, secure servers, access controls, and regular security audits to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

10. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

  • The right to be informed about how we use your data
  • The right to access the personal data we hold about you
  • The right to rectify inaccurate or incomplete data
  • The right to request erasure of your data where lawful
  • The right to restrict or object to certain processing activities
  • The right to data portability, where applicable
  • The right to withdraw consent at any time without affecting prior lawful processing
  • The right to object to decisions based solely on automated processing that produce legal or similarly significant effects

To exercise any of these rights, please contact us at [email protected]. We may require proof of identity to verify your request.

11. Children’s Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will take prompt steps to delete such data.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Revised versions will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact and Complaints

If you have any questions, concerns, or complaints about how we handle your data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority. Visit the ICO website for more information: https://ico.org.uk.

14. Responsible Gambling

We are committed to promoting responsible gambling. If you or someone you know may have a gambling problem, please seek help from trusted organisations such as BeGambleAware. You can also use our self-exclusion tools and set limits on your account to help manage your play responsibly.

Last updated: June 2024